Return policy
If the product of is not what you imagined, doesn’t fit or work for you, you can always return the product. In this case a 15% restocking fee applies. This is for packing, handling, and relisting of the product. Also, shipping costs (back and forth) are for the buyer to cover. That is why it is important to ask as many questions as possible up front, to avoid unnecessary returns. If you have some doubt about a product, if it will fit, matches, or meets your needs, please inform us before your purchase. Depending on the product and the shipping process we can consult if a return would be doable.
In case of an unforseen defect within 1 weeks after your purchase, which is not your fault, there are (depending on the product and defect), different possible solutions:
– The purchased product gets fixed by a specialist on spot and we will reimburse the costs involved;
– The purchased product (or a part of it) is sent back, we fix it here and we will send it back when it’s fixed;
– The purchased product comes back and we will refund the product price minus 15% restocking fee if you do not want the product to be fixed.
We are not liable for the shipping costs or other costs besides the costs for reparation. All of above will only be arranged after approval of both client and seller. If the client decides to have it fixed before discussing this with us, we are not to be claimed for the costs made.
When an item is demonstrably not as authentic or original as described, the item can be returned and we will refund the product price and shipping costs involved.